Questions and answers

Every piece is solid 925 sterling silver, not plated: there is no silver coating over another base metal. Check the product page for stones, other components and the specific finish.

Every piece is designed, sculpted and made in the U.S.: the sculpture, the casting and the finishing.

Yes. Every piece includes a certificate of authenticity, sealed in its own envelope.

No. Each pendant is sold on its own, without a chain, so you can wear it on the chain or cord you prefer.

A surface finish can evolve with use. On designs with darkened recesses, that contrast is intentional. Polish only the raised surfaces with the cloth that comes with your piece, as in the care guide, and avoid silver dips, which remove the dark finish.

Yes, where the design allows: a word or a short phrase inside the band, outside or underneath. Engraving costs $50, and we confirm the layout with you by email before engraving. Ask for an engraving.

Yes. Soul Epiphany has also been made in 14K gold, and designs can be made in gold, or in gold and silver, on request. Tell us the design and size you have in mind so we can confirm possibilities, price and timing.

Use the ring size guide: measure a ring that fits you or your finger in two minutes, or check the size chart. Follow any guidance for the individual design, especially for wider bands.

No. Every ring is the same price in every size, from the smallest to the largest, made-to-measure sizes included.

Yes. Our standard sizes run from US 6 to 13 in half sizes. Any other size, below 6, above 13 or in between, such as 10.25 or 10.75, we make to your measure at the same price and in the same time, 1–2 weeks. Choose Custom size on the piece and write your size, or ask us.

We resize it or make it again at no cost. Write to us within 30 days of delivery and send the ring to our workshop; you only pay that shipping, and we ship it back to you at no cost.

Each piece is made to order in 1–2 weeks. Free U.S. shipping then takes 3–5 business days after dispatch. Write to us before ordering if you need a piece for a specific date.

Yes. Shipping within the United States is free and takes 3–5 business days after dispatch. If you need it faster, Priority Mail Express and UPS Next Day Air® are available at checkout, where the price is calculated for your address.

We currently ship within the United States. If you are outside the U.S., write to us before ordering and we will tell you what is possible.

In the Aurea Nova box, closed with a wax seal pressed by hand, with its certificate of authenticity and a silver polishing cloth. Rings come in a black vegan leather box with a light that turns on as it opens.

Yes. You have 30 days from delivery to return any piece, unworn and with its box and certificate, for a full refund to your original payment method. We pay the return shipping. Read the returns policy.

Custom pieces, made to your own request, and engraved pieces are made only for you, so they cannot be returned or exchanged. We confirm every detail with you by email before we start.

Yes, within 30 days like any piece. Their measure is made for each order and cannot be changed, so please confirm it before ordering.

Major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay, through Shopify’s secure checkout.

Yes. Join our list and get 15% off your first order. For new subscribers. One use, on your whole first order. No minimum. The sign-up is at the foot of every page.

Both. Every ear tunnel can be bought on its own, and because tunnels are worn together, any two cost $160 less, in one design or two. The amount comes off automatically in your bag. This offer is for ear tunnels and does not combine with the 15% welcome offer.